Terms of service

Template terms, have these reviewed before launch.

Bookings & pricing

• Quoted prices are fixed and include VAT, for properties in average condition. If a property's condition materially exceeds average, any revised price is agreed with you before work begins.
• Booking requests are confirmed by email/WhatsApp; a booking is not final until confirmed.
• Payment is due on completion by card, bank transfer or cash unless agreed otherwise.

Rescheduling & cancellation

• Reschedule or cancel free of charge until 12:00 noon the day before your booking.
• Later cancellations may incur a charge of up to 50% of the booking value.

Guarantee

48-Hour Re-clean Guarantee: report any issue within 48 hours of your clean and we will re-clean the affected areas free of charge. Full details on our guarantee page.

Liability & insurance

We hold £5m public liability insurance. Any damage must be reported within 48 hours. Our liability is limited to the value of the affected item or the cost of the booking, whichever is greater, except where law provides otherwise.

Keys & access

Keys are tagged anonymously (no addresses attached) and logged. If we cannot access the property at the agreed time, a lock-out fee of 50% of the booking may apply.